We have compiled frequently asked questions about taxi rides and airport transfers for you. If you still cannot find the answers you are looking for, you can contact us at any time.Get Support
Determine your taxi transfer route. Write the point where your transfer will start in the “Pickup” section, and your destination in the “Drop off” section. Type in the city name, train station, or airport name when making your search. After you have determined your transfer route, you will be directed to the page with the vehicle and transfer prices by clicking the "Search Now" button. After selecting the vehicle you want to get transfer service, you can reach the reservation page by clicking the "Book Now" button.
After you write the necessary details for your transportation on the reservation form, you can complete your taxi reservation. If you cannot find the route you are looking for in the search box, you can get support from our team by clicking the "Get Quote" button.
Write the starting point of your taxi transfer in the "Pickup" field. The taxicab price does not depend on the address. Your starting point should be within the city. You can write the name of the city directly. Some addresses may be quite outside or far from the city. In such cases, it is sufficient to write the name of that region directly. After typing your departure point, write the name of the airport you want to go to.
On our site, it is stated how many kilometers ride from the city to the airport and how long the transportation takes. Please note that you must be at the airport three hours in advance. When planning your trip, you can set your transfer journey start time to arrive at the airport three hours in advance.
If you want to get a taxi transfer service from any train station or airport, you can set the flight or station arrival time as the transfer start time. Thus, the vehicle driver will be able to arrange and organize the meeting time more easily.
Please inform us in advance when your arrival or departure times change. We will inform the driver to rearrange the transfer start time for you.
If your journey will start from a hotel, you can set the time you want the driver to start waiting for you at the reception. If you are getting a transfer service from the hotel to the airport, we recommend that you be at the airport three hours in advance. The taxi ride duration of the journey from the hotel to the airport is stated on the taxi transfers page.
How long the journey will take will be stated on the "taxi transfers and prices" page, or on the confirmation receipt that you receive that your transfer reservation has been confirmed. The stated transfer times are largely correct. In some special cases, such as heavy traffic or special holidays, the duration of your transfer journey may vary.
If your private taxi transfer starts from an airport, you must provide the correct flight number of your aircraft. For example, let's say your flight number is "FG1972". It would be an incorrect spelling if you only state your flight number as 1972. You must specify your full flight number in the form of “FG1972”. Otherwise, it will be difficult for your driver to find your flight and find you at the airport. We recommend that you write your flight number correctly so that your transfer is not disrupted.
Taxi transfers must be booked at least 24 hours in advance. Taxiyo.com transfer transportation services are provided by private transfer vehicles. You will see the current prices on the page where the transfer vehicles are listed. The vehicle will be allocated to your name for a timely and comfortable transportation service. Availability of vehicles varies according to the transfer day and time. Therefore, please make your transfer reservations at least 24 hours in advance.
You can write the full address of the point you want to go to or the address of your hotel in the "Pickup address" section of the taxi transfer reservation form. The hotel address is usually indicated on the receipt your hotel sends you.
If you want to make your trip a round trip, click on the "Return" button on the transfer reservation form. After clicking the "Return" button, enter the return date and time in the section that opens. When the transfer return date comes, your driver will take you back from the point where he left off. If you want to start your return transfer from a different address, then you will need to book a second transfer to the new address.
After completing a transfer reservation correctly, you will be directed to a confirmation page with your transfer reservation number and all the details of the transport service. Your transfer confirmation slip will also be sent to the e-mail address you specified. After completing the reservation, the status of your transfer reservation will be clearly stated on the confirmation page.
Private taxi transfer transportation fees are determined per vehicle. Transfer prices are not per person. Person capacities of the vehicles are stated on the transfer reservation page. For example, let's say you have reserved a private transfer vehicle for $50 with a capacity of 4 people. In this case, you can benefit from the transfer service as 1 person or as 4 people. Children are also included in the total number of people.
Within the scope of taxi transfer and transportation services, every child, regardless of age, is considered a passenger. Children must use a child seat for a safer transportation service. When filling in the number of passengers in the transfer reservation form, you should add the children traveling with your group to the total number of passengers.
In most countries, children are required to have a child seat in the vehicle in order to travel. Child seats are chargeable. You can find the details and price of the child seat you need according to the ages of the children in your group under the "Child Seats" tab. There is no harm in bringing your own child seat for your transfer.
After determining your transfer route and searching, you will be directed to a page where transfer vehicles are listed. On this page, you can find details such as possible brands and models of vehicles, maximum number of people, luggage capacity. You can choose the most suitable transfer vehicle for your group and number of people and complete your reservation.
On the taxi transfer details page, you will find general information about the transfer vehicles. Taxiyo.com will allocate a vehicle in your chosen class or higher, according to availability.
Vehicle brands and models specified on the transfer details page are stated in general. A vehicle that is available at the date and time of your transfer journey will be allocated for your journey.
The passenger capacity of each vehicle is stated on our website. You can also find the luggage capacity on the transfer details page. Any bag that does not exceed 158 centimeters in length and width is considered baggage. You can take your hand luggage with you or place it inside the vehicle. If you are traveling with larger and bulky luggage or if you are traveling with bulky items such as skis, golf bags, bicycle, baby carriages, wheelchairs, please inform us before booking. We will try to arrange for you the most suitable transfer vehicle for your journey.
Any bag whose width and length do not exceed 158 centimeters is considered one piece of luggage. Any bag over these dimensions counts as bulky and oversized luggage. Bulky and large items such as skis, golf bags, bicycles, baby carriages, wheelchairs are not accepted as luggage. If you are traveling with such bulky items, you can get support from our team in choosing a suitable transfer vehicle.
In cases such as the delay of your flight or the change of time, you can call the phone number of your driver, which we sent you on the confirmation slip before, and inform them. We recommend that you inform our team on the Taxiyo.com support page to follow up on your transfer. While giving your information, please do not forget to inform us about the transfer date, time, and reservation number.
If your flight arrives earlier, your driver will probably not have arrived at the airport yet. If your flight arrives earlier, please wait for your driver at the exit of the arrivals section. If you want your driver to arrive earlier, please call your driver and report the situation.
Important note: If you arrive earlier, do not leave the airport using local taxis, thinking that you cannot find your driver. Your driver will come to pick you up at the time specified on your reservation slip. Please note that if you leave the airport using local taxis or by other means, the transfer fee you have paid will not be refunded.
Taxiyo.com transfer and transportation service prices are the same for all cities. If your destination is within the city, it won't matter what the address is. If you want to get a transfer service to go to a hotel, it will be sufficient to write the name of the city where your hotel is located in the “Destination” section. You will specify the address of your hotel later when making the reservation.
Transfer fees are calculated as going to your destination on the route you receive transportation service, without any deviations or stops. If you want to stop on your route or change route, you must inform your driver. Your driver may charge you additional fees for stopping or changing routes during the transfer.
The transportation of pets is regulated according to the local regulations of the country where you receive the transfer service. According to the local legislation of the country where you receive the transfer service, you must have your pet's medical certificates or identity card with you.
In any illegal situation, your driver has the right to refuse to carry out the transport service. During your transfer transportation service, your driver or company may claim compensation from you for damages caused by your pet.
You can make taxi transfer payments by credit card as prepayment and cash payment to the driver on the transfer date. When you make a reservation for your transportation service, 20% of the total amount will be charged as a prepayment by credit card on the payment page. You can pay the remaining 80% in cash to the driver on the transfer date.
Our payment methods are 100% secure. Taxiyo.com does not store sensitive information such as your credit card information in any way. All payment transactions are completed securely through your bank's payment systems.
The taxi transfer reservation amount will be deducted from your card in USD or EURO. The currency you will pay is specified in the price section of the transfer reservation page.
The exchange rate depends on your bank and may vary.
With VISA and MasterCard payment options, you can pay 20% of the transfer fee with your credit card. VISA and MasterCard are international payment methods. All payments are made over a secure network and payment security is guaranteed. The remaining 80% of the payment is paid in cash to the driver.
Yes, paying through our site is 100% safe. We use VISA and MasterCard payment networks to pay for your transfer reservations. VISA and MasterCard payment networks have guaranteed the security of all payments.
When you complete your transfer reservation, you will automatically receive a confirmation slip. In the confirmation slip, it is written in which currency you should make the remaining 80% payment to your driver. We recommend that you pay the driver in cash in the currency written on the reservation confirmation slip.
We recommend that you have cash with you so that you can pay the driver when the transfer date arrives. If you want to pay your driver in a different currency, you should discuss this with your driver in advance. The driver has the right to demand payment in local currency.
If the starting point of your transfer service is an airport, the 1-hour waiting time from your transfer start time is included in the price. Your driver will not charge any additional fees for waiting for an extra 1 hour from the transfer time. If your flight is delayed for less than 30 minutes, the driver will follow up and wait at the airport. In case of unexpected situations or longer delays, please inform your driver in advance. We will send you the contact numbers of your driver on the reservation receipt.
If your transfer starting point is a hotel, the 15-minute waiting time from the transfer start time is included in the transfer price.
All transfer transportation prices are determined as per vehicle. The number of people does not affect the transfer fee. As long as the person capacity of all vehicles is not exceeded, the number of people traveling will not affect the price. The person capacities of our transfer vehicles are clearly stated on the taxi transfers and reservation pages.
Taxi transfers transportation service fee is not dependent on the transfer date. All prices are predetermined fixed prices. Normal city taxis may apply different prices at certain times of the day. However, this is not the case in private taxi transfer services. No matter what time of the day you get a transfer service, the price will not change.
Note: Due to the intensity of some important days and holidays, transfer prices may increase. If you want to book a transfer for a date that you think will be busy, we recommend that you make your reservation a few weeks before that date.
If you encounter a payment problem while making your reservation, please report it to our support team. We'll try to identify and fix the problem for you.
If you have problems during payment, you can change the web browser you visit the Taxiyo.com site. Some older version web browsers may cause problems. You can restart your computer and visit our site with a more up-to-date web browser and try the taxi transfer payment again. For problems caused by your credit card, you can try to pay with a different credit card.
When the date and time of your taxi transfer service will come, your driver will be waiting for you with a sign with your name on it. Your driver will be waiting for you in the arrivals section of the airport or the special reception area. If your transfer service starts from a hotel, your driver will wait for you in the hotel lobby.
After your transfer reservation is confirmed, we will also send you instructions to meet with your driver on the confirmation slip.
We will send you the contact numbers of your driver 1 day before your transfer date. Please do not forget to provide the correct e-mail address and an active phone number when making your reservation. Details of your driver will be sent to this e-mail address or phone number.
Your driver will be notified of your transfer details when you book a transfer. In addition, the driver's contact numbers are sent to you with a confirmation slip. Your driver will plan your transfer and will be waiting for you at the pre-arranged place when the transfer date arrives. At Taxiyo.com, we only work with professional drivers. Drivers who receive negative feedback from our customers are removed from the system.
We usually try to select drivers who can speak your language or at least speak English for your transfer journey. However, we cannot guarantee which language drivers can speak. Your driver has all the necessary information about your journey and the route. Therefore, you will not have any problems with your driver regarding communication.
If you could not find your driver, please check the Arrivals section again. Your driver should be waiting for you with a sign with your name on it. You may not have noticed your driver in the crowd. If you still can't find the driver, please wait for 15 minutes. It may still be on its way. The driver must contact you within 30 minutes from the transfer time. If the driver has not contacted you, we will refund your money.
When you complete your transfer reservation, we will send the system login passwords together with the confirmation slip. You can make changes to your reservation by logging into the “My Reservations” section. Once you have booked a particular route, you cannot change your route. The parts you can change will be the number of people, the date and time of the transfer, and the address details.
Note: All changes to your transfer reservations must be made at least 24 hours before the transfer date. Last-minute changes are not accepted.
When you complete your transfer reservation, we will also send your login passwords to the system. You can cancel your reservation by logging into the “My Reservations” section.
All changes and cancellations must be made at 3 days before the transfer date. Last-minute changes and cancellations are not accepted. For last-minute cancellations, 50% of the amount you paid in advance will not be refunded. For cancellations made 3 days before the transfer date or earlier, the full amount you have paid will be returned to you within 2 to 7 working days.
Your Privacy and Security
All reservations you make through our website are 100% secure. Taxiyo never shares your phone and e-mail addresses with third parties or companies. Transfer notification details are sent by e-mail only. You will not receive any annoying SMS or emails from us. Our payment systems are protected by highly secure encryption protocols. Taxiyo does not record or store your credit card information in any way. The information you enter and the payment process is completed between your bank and the payment service. No one, including Taxiyo's employees, cannot access your credit card information. Information such as your taxi transfer details, pickup, and destinations are only shared with your driver.