Transfer Search and Booking Services Offer
Taxiyo is a platform that allows users to find taxi services. All the transfer services booked through “taxiyo.com” web site are being done by “Taxi or Travel Companies."
By making a booking request via Taxiyo service, you agree with the terms and conditions of the offer and guarantee that all passengers under age of 18 travel accompanied by legal representatives.
1. Main terms and definitions
1.1. Transfer shall mean a set of services including:
- waiting for the passengers by the transporter’s representative at the agreed place until their arrival or expiry of the agreed waiting time,
- meeting the passengers,
- escorting the passengers to the vehicle, accommodating of luggage in the vehicle,
- taking passengers by vehicle to the determined point of destination.
All transfers shall be performed in motor cars of various classes, minivans, microbuses, and buses.
1.2. Transporter Transporter shall mean a transport company working in the area of rendering transfer services that has an agency agreement with us.
1.3. Additional services and goods Additional services and goods shall mean any goods and services the transporter may provide along with or in course of the transfer. Additional goods and services may relate to the terms and condition of the meeting and the trip, configuration of the vehicle, they may represent services and goods useful for the tourist. Usually, they are paid separately but may be an integral part of the service.
1.4. Taxiyo Service Taxiyo Service shall mean websites Taxiyo.com, other applications, information systems, and Taxiyo channels allowing you to book a transfer, to obtain information and order support, to leave a feedback.
1.5. Booking request Booking request shall mean a set of data which you provide to Taxiyo and which are necessary and sufficient to render the service. A request shall mean a confirmation of your readiness to get a transfer service.
1.6. Voucher Voucher shall mean a document containing all essential terms and conditions of the transfer and confirming the payment of the service or specifying the payment procedure.
1.7. Order Order shall mean a request confirmed by both parties (you and the transporter).
1.8. Per car prices It means all transfer transportation prices are determined as per vehicle. The number of people does not affect the transfer fee.
Important! National parks, Islands, Museums etc. For pre-arranged tours, entrance fees are extra. If your car reservation includes a pre-arranged check-in, 20% of the transfer fee will be sent to the driver in advance. In case of cancellation of the reservation, this 20% amount is non-refundable.
2. Request execution terms
2.1. When executing a request via Taxiyo Service, you specify all necessary details assuming full liability for their correctness and authenticity. You shall also bear risks of non-receipt of the service under this offer (and/or receipt of an improper service) related to incomplete and incorrect information provided during the booking.
2.2. After processing your request, we may request to clarify some data. After receiving and clarifying data, we transfer the information to the transporter who takes the decision to perform the transfer under the specified conditions. A booking request shall be deemed to be an order after its acceptance by the transporter.
2.3. We accept the booking requests (taking into account any possible clarifications) at least:
- 16 hours prior the transfer for the group 1 vehicles (Micro, Economy, Comfort, Minivan 4 pax, Minibus 7 pax),
- 24 hours prior the transfer for the group 2 vehicles (Business, Premium, Premium Minibus 6 pax, Minibus 10, 13, 16, 19 pax, Shuttle).
We are entitled to decline a request received at a later date.
3. Meeting place and point of destination
3.1. Meeting place Meeting place shall mean an address where the transporter’s representative is supposed to wait for the passengers. Point of destination shall mean the address to which the driver must take the passengers.
3.2. The address of the meeting place and point of destination shall be determined by the limits of the district, administrative unit or location or by information allowing to clearly define it. It may be a name of a hotel, road junction, a point on the map or scheme, coordinates, etc. All possible formats to state the meeting place and point of destination shall be determined by the Taxiyo service.
4. Meeting date and time
4.1. Meeting date and time shall determine when the transporter’s representative must appear at the agreed place to meet the passengers. These are local date and time of the departure point or information allowing to clearly define them. It may be the number of the flight, train, name of a ship, etc. All possible formats to state the time shall be determined by the Taxiyo service.
4.2. The period after the transfer start during which the transporter waits for the passengers at the meeting place without changes in the transfer cost (free waiting time) shall amount to 60 minutes for airports/ports and 15 minutes for other points of departure.
4.3. When the point of destination is an airport, port, railway station or another place the passenger needs to arrive at a certain time, you shall calculate the date and time of the meeting individually and shall be liable for being late and possible losses related to the delay. Taxiyo service shall state an approximate time of the trip.
4.4. When executing a request for a transfer to an airport, we recommend to specify the starting time of the transfer taking into account the duration of the trip and a cushion time not less than 3 hours for the flight check-in.
5. Vehicle class choice
5.1. The number of passengers including children must correspond to the capacity of the chosen vehicle class. Adding a child seat or non-standard luggage may decrease the stated capacity.
5.2. You shall be individually liable for the choice of the respective child seat for the child travelling with you when executing a request.
5.3. Providing a transfer of a better class is not a violation of this offer.
6. Luggage
6.1. The aggregate amount of three dimensions of standard luggage must not exceed 158 cm (63 inches).
6.2. Oversized luggage as well as sports equipment (ski, snowboards, golf bags, surfboards, bikes, etc.), baby carriages, wheelchairs, musical instruments, animal carriers, etc. shall be non-standard luggage and shall be additionally agreed, which in some cases may lead to the service cost increase.
6.3. The transportation of animals and birds is only allowed in a carrier (basket, box, container, cage) with a fixed base if it doesn’t exceed standard luggage size.
7. Contact details
7.1. In order to clarify necessary details and to timely inform of the terms and conditions of booking and their possible changes when executing a request, we kindly ask you to specify the following details of the passenger(s):
- surname and name,
- mobile phone number,
- e-mail address,
- other data, if necessary.
7.2. We guarantee the confidentiality of the details provided by you during the booking and their use according to the purposes and terms specified in the Privacy Policy.
8. Informing, support, and monitoring of order execution
8.1. We provide all important information related to your order by e-mail using the email address stated during the booking.
8.2. All risks related to the failure to receive or untimely receipt (view) of messages as well as risks related to an unauthorized access to your e-mail shall be fully borne by you.
8.3. If you have any questions, you may address them to Taxiyo support service or to the transporter’s representative using the contact details stated in the voucher.
9. Request (order) alteration
9.1. We accept any alterations to the booking request at least 48 hours prior to the transfer start.
9.2. You must make an additional payment if alterations made within the above period led to the order cost increase.
9.3. If alterations are not possible for the booking less than 5 hours (for group 1 vehicles) and 24 hours (for group 2 vehicles) before transfer, we do not return the advance payment made.
10. Request (order) cancellation
10.1. You may cancel your booking with full refund of the amount paid:
- within 3 days before the transfer for class 1 vehicles (Micro, Economy, Comfort, Minivan 4 pax, Minibus 7 pax),
- within 3 days before the transfer for class 2 vehicles (Business, Premium, Premium Minibus 6 pax, Minibus 10, 13, 16, 19 pax, Shuttle),
- at least 10 days before the transfer date for rides in Japan, China, Taiwan, or during special events such as the Olympic Games, New Year.
If your route differs from the initial booking (A to B) and is changed via email support, our support team may not recognize these changes, and the first route selection will apply.
Changes in date or pickup time will not affect the price if the driver is available. To change the route, you must cancel the first request and submit a new one.
10.2. We do not refund the advance payment for cancellations after the allowed period. If no advance payment was made, the full amount will be charged from the card on file.
10.3. We are not liable for cancellations or delays due to flight or other transportation rescheduling beyond our control.
10.4. If a booking is canceled due to a transporter’s violation, we will issue a full refund.
10.5. For cancellations with a free cancellation service, the refund will be processed within 10 days minus the cancellation service fee.
10.6. Refund processing times depend on the bank or payment system used.
11. Passenger no-show
11.1. The passenger's phone must be available at the transfer start time for communication with the driver.
11.2. If the passenger fails to show up within the free waiting time and does not answer calls, the transporter may cancel the transfer without refund.
11.3. No refund is provided for services not received due to passenger absence.
12. Transporter no-show
12.1. If the transporter fails to arrive, contact both the transporter and Taxiyo support immediately.
12.2. Claims for transporter no-shows must be filed within 90 days from the transfer date.
12.3. Provide proof of your presence at the meeting place and attempts to contact the transporter.
12.4. If the no-show is confirmed, we will refund the full amount paid.
12.5. If you used another transporter at a higher cost, we will compensate the difference under specific conditions.
13. Force-majeure
13.1. We are not liable for non-fulfillment of obligations due to force majeure events such as natural disasters, strikes, or government restrictions.
13.2. Both parties must notify each other of such events and provide necessary documentation.
14. Money refund
14.1. Refunds are processed within 60 working days, depending on the bank or payment system.
14.2. Refunds may take longer due to special cases such as late notifications or operational delays.
15. Claim procedure
15.1. Submit claims within 14 days of the transfer for consideration.
15.2. You may also contact the transporter directly for claims related to the service quality.
16. Auction
16.1. Auction orders are not tourist transfer services and must be booked at least 1 hour and 30 minutes in advance.
17. Transportation for group of children
17.1. Contact support before booking for groups of 8 or more children under 18 years old.
18. Other conditions
18.1. The place of contract execution is Edinburgh, United Kingdom.
18.2. For rentals over 30 km from the starting point, driver accommodation must be provided.
The contract remains in effect until all obligations are fulfilled.
18.3. The present Contract concluded under this offer shall come into force after its conclusion and shall stay in force until the Parties fulfill the undertaken obligations in full.
18.4. In case of cancellation, a 20% cancellation fee from the full price of the ride will be applicable.
